邓来英，硕士研究生，毕业于广东外语外贸大学外国语言学及应用语言学专业，广州城市职业学院教师，主要研究方向为商务英语教学、翻译等；作为核心成员参与省级课题5项，主持市、校级课题6项，发表学术论文10余篇；担任副主编参与教材和专著编写2部，作为编者参与教材和教辅编写4部；2次获广东省职业院校技能大赛教学能力比赛一等奖，2次获得全国外语微课大赛广东赛区一等奖。

Chapter 1 Fundamentals of Business Communication1

Part 1 Business Knowledge2 

Section 1 Basic Parts of a Business English Letter2 

Section 2 Writing Principles of Business English Letters6 

Section 3 Formats of Business English Letters9 

Section 4 Email Etiquette11

Part 2 Typical Phrases for Business English Emails14

Part 3 Skill Training15

Part 4 Additional Reading18

Chapter 2 Establishment of Business Relations21

Part 1 Business Knowledge22 

Section 1 Ways to Establish Business Relations22 

Section 2 How to Make a Credit Status Enquiry25

Part 2 Case Study27

Part 3 Functional Sentence Patterns33

Part 4 Situational Dialogs34

Part 5 Skill Training37

Part 6 Additional Reading40

Chapter 3 Enquiry 43 

Part 1 Business Knowledge44 

Section 1 What Is an Enquiry in International Business?44 

Section 2 How to Make an Enquiry46 

Part 2 Case Study47 

Part 3 Functional Sentence Patterns52 

Part 4 Situational Dialogs 54 

Part 5 Skill Training56 

Part 6 Additional Reading59 

Chapter 4 Offer and Counter Offer61 

Part 1 Business Knowledge62 

Section 1 Offer, Firm Offer and Non-firm Offer 62 

Section 2 Counter Offer65 

Part 2 Case Study 66 

Part 3 Functional Sentence Patterns73 

Part 4 Situational Dialogs74 

Part 5 Skill Training76 

Part 6 Additional Reading 80 

Chapter 5 Acceptance and Orders81 

Part 1 Business Knowledge82 

Section 1 Acceptance82 

Section 2 Order84 

Part 2 Case Study86 

Part 3 Functional Sentence Patterns 90 

Part 4 Situational Dialogs 91 

Part 5 Skill Training 94 

Part 6 Additional Reading 96 

Chapter 6 Contracts 99 

Part 1 Business Knowledge 100 

Section 1 Contracts in Business100 

Section 2 Format and Main Contents of a Contract or Confirmation103 

Part 2 Case Study 104 

Part 3 Functional Sentence Patterns110 

Part 4 Situational Dialogs111 

Part 5 Skill Training 113 

Part 6 Additional Reading 117 

Chapter 7 Terms of Payment 119 

Part 1 Business Knowledge 120 

Section 1 Modes of Payment120 

Section 2 Circulation Process of Documentary L/C123 

Part 2 Case Study 125 

Part 3 Functional Sentence Patterns 130 

Part 4 Situational Dialogs 132 

Part 5 Skill Training 134 

Part 6 Additional Reading  138 

Chapter 8 Packing 141 

Part 1 Business Knowledge 142 

Section 1 What Is Packing?142 

Section 2 Packing Marks144 

Part 2 Case Study 146 

Part 3 Functional Sentence Patterns 152 

Part 4 Situational Dialogs 154 

Part 5 Skill Training157 

Part 6 Additional Reading 161 

Chapter 9 Insurance 163 

Part 1 Business Knowledge 164 

Section 1 Covering Cargo Insurance164 

Section 2 A General Introduction to China’s Cargo Insurance167 

Part 2 Case Study 169 

Part 3 Functional Sentence Patterns 174 

Part 4 Situational Dialogs 175 

Part 5 Skill Training 177 

Part 6 Additional Reading 179 

Chapter 10 Shipment 181 

Part 1 Business Knowledge 182 

Section 1 International Transportation of Goods 182 

Section 2 Bill of Lading185 

Part 2 Case Study  187 

Part 3 Functional Sentence Patterns 192 

Part 4 Situational Dialogs194 

Part 5 Skill Training 196 

Part 6 Additional Reading 199 

Chapter 11 Complaints and Claims201 

Part 1 Business Knowledge202 

Section 1 Complaints and Claims202 

Section 2 How to Handle Complaints and Claims205 

Part 2 Case Study207 

Part 3 Functional Sentence Patterns 213 

Part 4 Situational Dialogs 214 

Part 5 Skill Training217 

Part 6 Additional Reading220