比尔•马斯卡尔（Bill Mascull）是一名商务英语教材的作者和词典编纂者。他曾在瑞典北部、法国南部和巴黎教授英语并做教师培训。基于语料库的语言分析极大地影响了他关于商务英语词汇的著作以及他参与合作编写的商务词典。

A.Motivation 1

Y olanda -- senior manager, car rentai firm

i believe that all our employees can find satisfaction in what they do. We give them responsibility, which meansthat the decisions they take have a direct impact on our success, and encourage them to use their initiative, so theydon't have to ask me about every decision they make.We hope this gives employees the feeling that they are valued, wi th management knowing the effort they make.Wc believe that all this leads to a higher sense of motivation among employees.When everyone feels motivated, mor ale is good and there is a general feeling of well-being in the organization.

B.Motivation 2

Xavier - factory manager

i donl believe in all this talk about motivation. My subor dinates, the people working under me, are basically lazyand need constant supervision - we have to check what they are doing all the time. Some people think this isauthoritarian, but I think it's the only way of managingDecisions must be imposed from above without consultation - we dorft discuss decisions with workers, we justtell them what to do.

Note: Subordinate is very formal and can be negative.

C. Theory X and Theory Y

Xavier has conservative views and believes in what the US management thinker Douglas McGregor called T heoryX, the idea that people dislike work and will do everything they can to avoid itY olanda is more humanitarian and believes in T heory Y , the more advance view that, iven the right conditionseveryone has the potential to find satisfaction in work.Others have suggested T heory W (for 'whiplash J, the idea that most work since the begi nning of human societyhas been done under systems of slavery.

INTRODUCTION

导言

THE HUMAN DIMENSION

（职场中有关）人的维度

1  The working environment

工作环境

A My work is so rewarding

我的工作很有价值

B I like the teamwork

我喜欢团队合作

C I like the perks

我喜欢额外福利

2 Management styles 1

管理风格1

A Motivation 1

激励1

B Motivation 2

激励2

C Theory X and Theory Y

X理论和Y理论

3 Management styles 2

管理风格2

A Hygiene factors

保健因素

B Motivator factors

激励因素

C Empowerment

授权

4 Employment and employability

就业和就业能力

A Outsourcing

外包

B Employability

就业能力

C Freelancers

自由职业者

5 Flexibility and inflexibility

柔性和刚性

A Ways of working

工作方式

B Job flexibility

工作灵活性

C Job protection

劳动保护

6 Work–life balance

工作与生活的平衡

A Stress

压力

B The causes of stress

导致压力的原因

C Quality of life

生活质量

7 Managing talent 1

管理人才1

A Talent

人才

B Recruiting talent

招聘人才

C Managing talent

管理人才

8 Managing talent 2

管理人才2

A Talent management 1

人才管理1

B Talent management 2

人才管理2

C Mentoring and coaching

督导和教练技术培训

9 Team building

团队建设

A Teams

团队

B Team players

团队角色

C Stages of team life

团队的各个阶段

10 The right skills

合适的技能

A Hard and soft skills

硬技能和软技能

B Emotional intelligence 1

情商1

C Emotional intelligence 2

情商2

……

借款

C Word combinations with ‘debt’

带“debt”的词语搭配

57 Trade

贸易

A Dismantling the barriers

消除壁垒

B Protected industries

受保护产业

C Fair trade

公平贸易

58 International aid

国际援助

A Humanitarian aid

人道主义援助

B Development aid

发展援助

C The aims of aid

援助的目的

59 Sustainable development

可持续发展

A Sustainability

可持续性

B Word combinations with ‘sustainable’

带“sustainable”的词语搭配

C Sustainable development goals

可持续发展目标

INTERCULTURAL ISSUES

跨文化问题

60 Intercultural teams

跨文化团队

A Cultural issues

文化问题

B International teams

国际团队

61 Intercultural meetings

跨文化会议

A Meeting preparation

会议准备

B Cultural preparation

跨文化方面的准备

C Running the meeting

主持会议

62 Intercultural networking

跨文化职场人际关系网

A The right attitude

正确的态度

B Good etiquette

良好的礼节

C Business cards

名片

WRITING

写作

63 Business writing 1

商务写作1

A CVs

简历

B Job enquiry

职位问询

64 Business writing 2

商务写作2

A Invitation

邀请

B Acknowledgement

回信确认

65 Business writing 3

商务写作3

A Outlines

提纲

B Openings and introductions

开头和介绍

C Describing visuals

视觉化表达

66 Business writing 4

商务写作4

A Linking ideas

思路衔接

B Forecasts

预测

Answer key

答案

Index

索引