CHAPTER 01 前台服务The Front Desk Service
PART 1 信息咨询Requiring Information
Unit 1 酒店基本资料Hotel Information
Unit 2 酒店设施介绍Introducing Hotel Facilities
Unit 3 酒店住房种类Hotel Room Type
Unit 4 房间价格及折扣Room Rate and Discounts
Unit 5 介绍观光信息Introducing Tourist Information
PART 2 预订房间Reserving Rooms
Unit 1 个人预订Personal Reservation
Unit 2 更改和取消预订Changing and Cancelling Reservation
PART 3 入住登记和退房手续Checking In and Checking Out
Unit 1 登记入住手续Check-In Procedure
Unit 2 办理退房手续Handling Check-Out
CHAPTER 02 客房服务Housekeeping Services
PART 1 客房介绍Room Introduction
Unit 1 带客进房Ushering Guests into the Room
Unit 2 介绍客房设施Introducing the Room Equipment
Unit 3 行李提取Claiming Baggage
PART 2 送餐服务Room Services
Unit 1 客户订餐Taking Room Service Order
Unit 2 客房送餐费用Room Service Charge
PART 3 其他要求Other Requirements
Unit 1 电器维修Repairing the Appliances
Unit 2 客房打扫Tidy the Room
Unit 3 洗衣服务Laundry Service
Unit 4 叫醒服务Wake-up Call Service
Unit 5 更换房间Changing Rooms
CHAPTER 03 电话服务Operator Service
PART 1 内线电话服务Internal Line Service
Unit 1 留言服务Message Service
Unit 2 客房电话的使用Using Room Phone
Unit 3 电话占线情况Line Busy
Unit 4 电话出现杂音Call is Unclear
Unit 5 电话转接服务Call Transit Service
PART 2 外部通信External Communication
Unit 1 处理打错的电话Processing Wrong Call
Unit 2 拨打国际电话Dialing International Calls
Unit 3 接通外线电话Connecting External Calls
Unit 4 付费电话Paid Call
CHAPTER 04 餐饮服务Food and Beverage Services
PART 1 餐台预订Restaurant Reservation
Unit 1 推荐饭店Recommending Restaurant
Unit 2 餐位预订Booking a Table
Unit 3 对桌位的特殊要求Special Demands For the Table
Unit 4 引客入座Seating Guests
Unit 5 点菜服务Taking Orders
Unit 6 说明菜品Introducing Variety of Dishes
Unit 7 菜品推荐Recommending Dishes
Unit 8 早餐供应Serving Breakfast
Unit 9 餐后结账Having the Bill
PART 2 酒水要求Beverage Requirements
Unit 1 酒水点单Taking Drink Orders
Unit 2 推荐酒水Recommending Beverage
Unit 3 尝试中国白酒Trying Chinese Liquors
Unit 4 享用咖啡Enjoying Coffee
Unit 5 品味中国茶Tasting Chinese Tea
PART 3 各色菜肴Varieties of Dishes
Unit 1 地方菜Local Cuisine
Unit 2 日本料理Japanese Food
Unit 3 诱人火锅Hot Pot
CHAPTER 05 康乐中心Recreation Center
PART 1 健身中心Fitness Center
Unit 1 健身设施Fitness Facilities
Unit 2 健身项目Fitness Activities
Unit 3 体验中国功夫Experiencing Kung Fu
Unit 4 室内游泳馆Indoor Swimming Pool
PART 2 就医服务Medical Services
Unit 1 询问病情Asking the Illness
Unit 2 提供医疗服务Providing Medical Care
PART 3 休闲娱乐Leisure and Recreation
Unit 1 酒吧歌舞Bar Services
Unit 2 电影欣赏Film Appreciation
Unit 3 电视娱乐Television Entertainment
Unit 4 棋牌室，乐趣多Chess and Card Room, Much Fun
Unit 5 购物消费Shopping Consumption
PART 4 美容保健Beauty and Health Care
Unit 1 中医按摩Chinese Massage
Unit 2 桑拿服务Sauna Service
Unit 3 美发服务Hairdressing Service
CHAPTER 06 商务服务Business Services
PART 1 业务联系Business Contacts
Unit 1 提供专业会议服务Providing Professional Meeting Services
Unit 2 传真服务Fax Services
Unit 3 商务宴请服务Business Banquet Service
Unit 4 邮寄服务Mail Service
PART 2 个人中心Personal Center
Unit 1 临时翻译服务Temporary Translation Service
Unit 2 网络服务Internet Services
Unit 3 文档的打印、复印Printing and Copying Service
Unit 4 代客订票Bokking Tickets
Unit 5 兑换外币Exchanging Foreign Currencies
Unit 6 叫车服务Car Services
CHAPTER 07 其他服务Other Services
PART 1 特殊要求Special Requirements
Unit 1 添加物品Adding Items
Unit 2 贵重物品保管Depositing the Valuables
Unit
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