Chapter 1 日常交际 Daily Communication
1.1 问候 Greetings 2
1.2 欢迎 Welcome 5
1.3 介绍 Introduction 7
1.4 感谢 Expressing Thanks 9
1.5 赞美 Compliments 12
1.6 致歉 Apologies 14
1.7 告别 Farewells 17
Chapter 2 餐饮服务 Restaurant Service
2.1 预订餐位 Reserving a Table 20
2.2 准备点餐 Ordering Meals 23
2.3 上菜服务 Serving Meals 27
2.4 结账打包 Paying & Packing 29
2.5 处理投诉 Dealing with Complaints 32
Chapter 3 酒店接待 Hotel Reception
3.1 电话预订 Reservation Calls 36
3.2 登记入住 Checking in 40
3.3 客房服务 Chamber Service 44
3.4 办理退房 Checking out 48
Chapter 4 雪场漫游 Services in Ski Resorts
4.1 指示方向 Giving Directions 52
4.2 标识说明 Public Signs 55
4.3 提供帮助 Offering Helps 58
4.4 游客服务 Visitor Services 60
4.5 安全提示 Safety Warnings 64
4.6 紧急处理 Handling Emergencies 68
Chapter 5 雪具租售 Equipment Rentals & Sales
5.1 雪具租赁 Equipment Rentals 72
5.2 购物接待 Sales Services 74
5.3 砍价问答 Bargaining 78
5.4 购买付款 Payments 82
5.5 售后服务 After-sales Services 84
5.6 滑雪装备 Ski Equipments 87
Chapter 6 双板滑雪指导 Ski Instructing
6.1 初阶指导 Instructing Beginner Skiers 94
6.2 中阶指导 Instructing Intermediate Skiers 98
6.3 高阶指导 Instructing Advanced Skiers 101
Chapter 7 单板滑雪指导 Snowboard Instructing
7.1 初阶指导 Instructing Beginner Snowboarders 106
7.2 中阶指导 Instructing Intermediate Snowboarders 109
7.3 高阶指导 Instructing Advanced Snowboarders 113
Chapter 8 服务冬奥 Volunteering for Winter Olympics
8.1 志愿服务 Volunteer Services 117
8.2 冬奥项目 Winter Olympic Events 121
8.3 雪场设施 Facilities in Ski Resorts 130
附录 Appendix 134
参考文献 References 138
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