旅游业的快速发展带来了酒店业发展的突飞猛进，也使得酒店从业人员的数量剧增。酒店业的国际化需要国际化的管理与服务，这就要求员工掌握系统的酒店管理与服务的专门英语知识，具备更强的专门英语应用能力。当前，在我国酒店从业人员中，具备较高的酒店行业专门英语理论水平和较强的专门英语应用能力的员工的比例还很低，行业专门英语的教育和教学还不能很好地满足酒店行业各种微环境的需要。因此，“行业英语（ESP）微环境应用研究”应运而生。作为该研究的重要成果，《酒店管理与经营（第2版 英汉对照）》旨在本着“必需、实用、应用”的原则，对酒店微环境进行深入调研，基于整个酒店经营与管理的过程，把专业理论知识和专门英语运用于岗位工作的各个环节，以专业理论指导来解决岗位工作中的实际问题。《酒店管理与经营（第2版 英汉对照）》在体现实用性的同时，还注意一定的系统性，也反映了国内外酒店业的新观点和新经验。《酒店管理与经营（第2版 英汉对照）》适合酒店管理人员和服务人员使用，同时也适用于大专院校相关专业学生。

Part One English for Hospitality Basics
Chapter One Hotel Basics 酒店基础
Lesson 1 Hotel Functions， Types， and Ratings
Lesson 2 Hotel Organizational Structure
Lesson 3 Hotel Operating Models
Lesson 4 Guest Cycle and Hotel Services
Chapter Two Service Guide 服务指南
Lesson 5 Hotel Profile， Welcome Speech， and Environmental Commitment
Lesson 6 Hotel Rules and Regulations
Lesson 7 Front Office Services
Lesson 8 Housekeeping Services
Lesson 9 Food & Beverage Services
Lesson 10 Conference and Recreation Servi
Chapter Three Hotel Management 酒店管理
Lesson 11 Hotel Management
Lesson 12 Hotel Human Resources Management
Lesson 13 Hotel Finance Management
Lesson 14 Hotel Engineering Management
Lesson 15 Hotel Security Management
Lesson 16 Hotel Marketing Management
Chapter Four Rooms Division 房务部
Lesson 17 Overview of Front Office Department
Lesson 18 Front Desk and Room Reservation Desk
Lesson 19 Reception Desk， Information Desk， and Business Center
Lesson 20 Cashier's Desk and Concierge Desk
Lesson 21 Hotel Lobby and Telephone Operator
Lesson 22 Overview of Housekeeping Department
Lesson 23 Functions of Housekeeping Department
Lesson 24 Room Description
Lesson 25 Room Cleaning and House Keeping
Chapter Five Food & Beverage Division 餐饮部
Lesson 26 Overview of Food & Beverage Division
Lesson 27 Food Service Department
Lesson 28 Chinese Food and Western Food
Lesson 29 Beverage Service Department and Banqueting Department
Lesson 30 Room Service Department， Culinary Department， Stewarding Department， and Purchasing Department
Chapter Six Convention， Recreation， and Complaint 会议服务、康乐服务与投诉处理
Lesson 31 Convention Service and Recreation Service
Lesson 32 Handling Complaints

Part Two English for Hotel
Chapter Seven Situational Expressions 情景交际用语
Lesson 33 Room Reservationist
Lesson 34 Registration Clerk
Lesson 35 Concierge
Lesson 36 Information Clerk
Lesson 37 Cashier
Lesson 38 Business Secretary and Operator
Lesson 39 Sales Person and Floor Attendant
Lesson 40 Housemaid
Lesson 41 Restaurant Staff （I）
Lesson 42 Restaurant Staff （II）
Lesson 43 Management
Chapter Eight Hotel Application Forms 酒店应用表单
Lesson 44 Hotel Application Forms （I）
Lesson 45 Hotel Application Forms （II）

Appendix 附录
Appendix I General Expressions 基本交际用语
Appendix II Hotel Organizations and Positions 酒店组织机构与酒店职位
Appendix III HoteITerms 酒店术语表
Appendix IV Chinese Food Menu 中式菜单
Appendix V Western Food Menu 西式菜单
Appendix VI Wine List 酒单
Appendix VII Drinks List 饮料单
Appendix VIII Learning Activities 学习活动