方振宇，英语专家、文化学者、出版人、策划人、“振宇英语”创始人、外语教学与研究出版社“振宇英语”系列丛书总主编。曾任媒体记者、翻译、电台英语节目主持人、“振宇英语”专栏撰稿人、大学英语系主任、大学英语专业顾问及特聘专家教授。曾在世界近20个国家游学访问，在全国多所大学为老师和学生进行有关英语文化、英语测试等多领域多主题的巡回讲座，反响强烈。率领振宇英语团队，目前出版发行“振宇英语”系列图书近200个品种，总发行量累计约3000万册，部分图书成为全国近2000所高校馆藏珍典，还有多册图书成为知名大学硕士研究生和博士研究生入学考试指定参考书目，影响深远。

本书取材十分广泛，内容全面实用，总共包含了11个章节，依次为“迈入职场前，首先要过面试关”“新丁报到，请多关照”“进入工作状态”“日常事务处理”“电话沟通无障碍”“主持会议不怯场”“成为谈判高手”“业务达人，谁与争锋”“遇到特殊状况”“跟同事相处，和乐融融”和“轻松的下班时间”。这些章节共涉及了66个职场热点话题，尽可能地涵盖了职场人士会遇到的各种场景，让您在每个场合下都能够游刃有余地运用英语。

Chapter 1 求职应聘 The Job Interview  1

Section 1 自我介绍，展示才华 Self-Introduction, Show Your Skills   2

1 我的专业技能 My Specialized Skills

2 一些特殊的语言技能 Some Unique Language Skills

Section 2 优势与劣势Advantages and Disadvantages   7

1 优缺点 Strengths and Weaknesses

2 我的专业背景 My Major Background

Section 3 应聘原因 Reasons for Applying for the Job   13

1 为何应聘这份工作 Why This Job

2 为什么是心理学 Why Psychology

Section 4 职业规划 Career Planning    18

1 长期职业目标 Long-Term Career Goals

2 未来的目标 Future Goals

Section 5 薪资待遇 Expected Salary and Benefits  23

1 关于工资范围 About Salary Range

2 公司的福利待遇 The Benefits of the Company

Section 6 面试结束了 After the Interview   28

1 三天内给结果 Know the Decision Within Three Days

2 录用 A Job Offer

Chapter 2 新丁报到，请多关照 The Office Newcomer   33

Section 1 主动结识同事 Introducing Yourself to Coworkers   34

1 我是新员工 I’m a New Employee

2 我是您的助理 I’m Your Assistant

Section 2 领取办公用品 Getting Office Supplies   39

1 笔和便利贴 Pens and Post-its

2 换台电脑 Change a Computer

Section 3 熟悉工作环境 Getting Familiar with the Work Environment   44

1 参观综合大楼 A Tour of the Complex

2 参观办公室 Visit the Office

Section 4 参加培训 Attending Training Courses   49

1 新员工培训会 The Training Session for Newcomers

2 三场研讨会 Three Workshops

Chapter 3 进入工作状态Working Time   54

Section 1 上司分配任务 Taking on a Task  55

1 写专题报道 Write the Feature Article

2 专题的视角 The Angle of the Feature

Section 2 开展工作 Getting Started   60

1 开始着手项目 Start the Project

2 我的计划 My Plan

Section 3 团队协作力量大 Being a Team Player  65

1 不错的团队合作 Good Team Work

2 团队协作 Team Cooperation

Section 4 汇报工作进度 Reporting Your Progress   70

1 提交周报 Submit the Weekly Reports

2 周报的截止日期 The Deadline of Weekly Reports

Section 5 保证按时完成 Finishing on Time   75

1 能按时完成 Be Able to Finish on Time

2 确保今晚按时完成 Make Sure to Finish on Time Tonight

Chapter 4 日常事务处理Daily Affairs   79

Section 1 日常文件整理Filing Documents   80

1 找文件 Look for Files

2 按日期归档 File Documents Under the Date

Section 2 公司内部邮件往来

Communicating with Coworkers via Email   85

1 发送项目说明邮件 Send an Email About the Instructions of a Project

2 设置邮件主题 Give Every Email a Subject

Section 3 发函联络客户 Contacting Clients Using Business Emails 90

1 给保罗发封邮件 Send an Email to Paul

2 与客户的沟通方式 The Way of Contacting Clients

Section 4 遇到了问题，寻求帮助 Asking for Help   95

1 我真的需要帮助 I Really Need Help

2 你应该找安妮帮忙 You Should Ask Annie for Help

Chapter 5 电话沟通无障碍Telephone Communications  100

Section 1 接听电话，礼貌得体Answering the Phone   101

1 罗杰先生在吗 Is Mr Roger There

2 请维姬接电话 May I Speak to Vicky

Section 2 转接电话 Transferring a Call  106

1 转接电话 Transfer a Call

2 请别挂机 Please Hold

Section 3 应对电话咨询 Responding to Enquiries   111

1 电话咨询工作 A Call to Enquire About the Position

2 电话咨询新电影 A Call to Enquire About the New Movie

Section 4 与客户在电话里沟通

Communicating with Customers over the Phone  116

1 电话确认 A Call to Confirm

2 获得反馈 Obtain Feedback

Section 5 处理客户投诉 Responding to Customer’s Complaints   121

1 电话机坏了 The Phone Is Broken

2 三明治弄错了 The Wrong Sandwich

Chapter 6 主持会议不怯场Holding a Meeting  127

Section 1 会议的筹备 Preparing for a Meeting   128

1 做PPT Make a PowerPoint

2 明天的会议 Tomorrow’s Meeting

Section 2 会议开始了Opening a Meeting  134

1 欢迎参加周会 Welcome to This Week’s Meeting

2 会议开始 The Meeting Begins

Section 3 征求别人意见Asking for Suggestions   139

1 新产品演示 New Products Presentation

2 南美市场战略 South America Strategy

Section 4 表达赞同或反对Agreeing and Disagreeing   145

1 完全不认同 Totally Disagree

2 谢谢你的意见 Thanks for Your Comment

Section 5 做好会议总结Drawing a Conclusion  150

1 记录票数 Record the Votes

2 记住会议内容 Remember the Contents of the Conference

Chapter 7 业务达人，谁与争锋 Being the Best

Salesman    155

Section 1 进行市场调研 Conducting a Market Survey   156

1 产品市场调查 A Market Survey on the Products

2 帮忙做市场调研 Help with Some Market Research

Section 2 开展营销活动Starting a Marketing Campaign   161

1 推广新杂志 Promote a New Magazine

2 寻找目标受众 Look for Target Audience

Section 3 争取客户订单Obtaining Purchase Orders  167

1 提交订购单 Submit the Purchase Order

2 新订购单和报价 A New Purchase Order and Price

Section 4 需要出差 Being on a Business Trip  172

1 更新出差手册 Update the Business Trip Manual

2 飞往旧金山参加培训 Fly to San Francisco for Training

Section 5 升职加薪Promotion and Getting a Raise   177

1 谈谈加薪 Talk About the Pay Raise

2 应该加薪 Deserve a Raise

Section 6 迎接年终考核The Annual Evaluation   182

1 考核不出意料 No Surprises for Evaluation

2 年终考核 Annual Review

Chapter 8 成为谈判高手Becoming a Good Negotiator  187

Section 1 介绍自己及公司 Presenting Yourself and Your Company  188

1 洽谈业务 Represent the Business

2 介绍公司 Present the Company

Section 2 向对方介绍产品Introducing Your Products   193

1 介绍冰箱 Introduce Refrigerators

2 介绍产品及服务 Introduce Products and Services

Section 3 讨论合作的可能性Discussing Cooperation Opportunities 198

1 对合作感兴趣 Be Interested in Cooperation

2 保险业务合作 Cooperation of Insurance Business

Section 4 进行价格谈判Negotiating the Price   204

1 谈车的价格 Negotiate the Price of the Car

2 保险报价 The Quote of Insurance

Section 5 协商合约细节Negotiating the Contract   209

1 修改合同细节 Make Some Changes of the Contract

2 23%更合适 23% Is More Realistic

Section 6 协商付款方式Negotiating Payment Terms   214

1 首付款65% Take 65% as a Down Payment

2 每半年付一次款 Pay Every Six Months

Section 7 双方签订合同Signing the Contract  220

1 签合同并履行 Sign the Contract and Fulfill It

2 今天签合同 Sign the Contract Today

Chapter 9 跟同事相处，其乐融融Getting Along with Your Coworkers   225

Section 1 跟同事共进午餐Having Lunch with Your Coworkers 226

1 聊午餐 About Lunch

2 吃午餐闲聊 Eat Their Lunch and Chat

Section 2 虚心向同事学习Learning from Your Coworkers  232

1 公司新标志 A New Logo of the Company

2 帮助同事操作PPT Help a Coworker to Operate the PPT

Section 3 及时解决矛盾与冲突Solving Contradictions and Conflicts 237

1 我今天有点儿沮丧 I’m Kind of Frustrated Today

2 请把餐具放到水池 Please Put the Dishes in the Sink

Chapter 10 遇到特殊状况Special Circumstances   250

Section 1 上班迟到了Arriving Late  243

1 别为迟到找借口 No Excuse for Being Late

2 睡过头了 Overslept

Section 2 需要加班Working Overtime  248

1 今晚要加班 Need to Work Overtime Tonight

2 今晚不加班 No Overtime Work Tonight

Section 3 开始休假Taking a Vacation  253

1 计划去休假 Plan to Go on a Vacation

2 批准休假 Approve the Vacation Request

Section 4 进行岗位调动Transferring Jobs  258

1 调往匹兹堡分公司 Move to the Branch in Pittsburgh

2 愿意调职去北京 Willing to Relocate to Beijing

Section 5 请辞Resigning   263

1 递交辞职信 Hand in the Letter of Resignation

2 为了孩子辞职 Resigning for Kids